Returns & refunds
We want you to be happy with your order.
30-day returns
You may return unopened, sealed products within 30 days of delivery. Under the Consumer Contracts Regulations you have 14 days to notify us that you wish to cancel.
Opened items
For hygiene and safety reasons, opened food supplements cannot be returned unless they are faulty or not as described.
How to return
Email us with your order number. We'll send return instructions. Refunds are made to your original payment method within 14 days of receiving the return.
Faulty items
If something arrives damaged or faulty, contact us within 30 days with a photo and we'll arrange a replacement or full refund, including postage.
Last updated: October 2026. This is template copy — please have it reviewed before going live.